Are you looking for a new career challenge this year? It can be a daunting task just knowing where to start so we spoke with Andrea Drew, resume writing expert of 16 years and author of ‘Pro Resumes Made...

There's no doubt that positive customer reviews are an extremely effective way of getting new clients (some businesses report that 80% of their new clients come from their reviews). And the more customer reviews you have, the more effective...

Sometimes knowing what to say when can be the key to vastly improved customer service. If you or your team are under pressure, it can be difficult for the words to flow – which is why we've created this...

Justin Fankhauser from Toplock Locksmiths explains how he has grown his business using online customer reviews. He gives tips on how to encourage customer reviews (including how he encourages staff to get excited about reviews). He shares that 70-80%...