Justin Fankhauser from Toplock Locksmiths explains how he has grown his business using online customer reviews. He gives tips on how to encourage customer reviews (including how he encourages staff to get excited about reviews). He shares that 70-80% of Toplock's new customers call after seeing customer reviews and he wants tradies to follow suit and achieve the same levels of success he's achieved.

Justin discusses the impact of putting the WOMO reviews widget on their website and recommends that tradies use this on their own websites to build trust and credibility.