"More customers are researching online – reputation has become such a key part of our business." Award winning international fashion designer, Judith Penak arrived in Australia in 1991, and after designing and making some very popular custom made dresses,...
What's the customer service culture in your workplace like? Do you and your staff genuinely want to help customers, or are customers seen as an obstacle for getting your work done? Are customers' problems viewed as genuine challenges to...
Robyn is rarely in the office, but she's found a way to maintain high levels of customer service and keep her online homewares business, Lifestyle Ensemble, growing strongly using word-of-mouth.In fact, there are four ways she uses customer feedback...
