"We get some enquiries directly through WOMO, but for us, the biggest difference has been impact it's had on our quoting success. We email through our quotes and most people are interested to see our customer reviews. We now win about 75% of the quotes we do – which is pretty good when you consider most people get 2 or 3 quotes and some jobs don't even go ahead!"
"I’d say that at least half of our customers are swayed by our reviews – with the other half being mainly swayed by price. Sometimes customers will mention the reviews when booking, but more often than not they don't say anything – but when I ask if they've seen the reviews they'll say 'Yeah, we read through those and they convinced us you must be alright'!"
“We sell a fairly expensive product and we’ve got lots of competitors – so having a way to stand out from the crowd gives our business an edge. I’d highly recommend joining for any conscientious businesses that provides good service – it’s been worth far more than the small monthly cost.”
“Since joining WOMO and using reviews as our main form of marketing, our business has grown by 80% last year and is on track for 80% again this year!”
You can see how Security Wyse uses the Reviews Widget on their website below. (There are other examples of the Reviews Widget in action here.) Security Wyse has also been lucky enough to be awarded with some Service Awards (the only awards determined by customer feedback).
"Good service must be rare these days! We just respect customers and treat them as we'd want to be treated. We do our best to get their project done quickly and we’re big on keeping in contact – even if something hasn’t gone so well. It's not complicated."
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