Female receptionist answering call with headset

Mistakes to Avoid When Selecting an IT Service Provider

It’s become a corporate gospel now to choose IT, service providers, to manage your technology for you. These include tasks like data protection, systems and application management, and day-to-day IT support.

So, you can imagine how important it is to select the right IT service provider for any company. This is a service provider that will provide the framework for communications, development, testing, and even delivery of tasks towards your company goals. They can’t afford any major problems. The name of the game is efficiency, and there is no compromise on that. So, here are a few mistakes to avoid when choosing IT service providers for your company.

1. You Get What You Pay For

Your managed IT service providers shouldn’t be chosen on the basis of being low cost. You can’t afford to compromise on the quality of that service. Don’t wait for the best deal in terms of dollars. See what you’re getting for your investment before making a decision.

If the cost sounds too good to be true, it probably is and will cost you more money in the long run. If you choose the best in terms of quality, you’ll save money in the long run. Always look at the big picture when business is concerned. Never go for short-term gains when you can see consistent returns later on. 

2. How Do You Choose an IT Service Provider Depending on Your Size?

Don’t necessarily go for the biggest fish in the sea right away. Reputed IT service providers will have large companies to service, and it’s important you are treated equally.

Instead, choose a local service provider who is likely to give you more attention. You’ll be just as important to them, and you’ll know they’ll be there when you need them. However, do not select the cheapest IT solutions firm either.

3. Don’t Go for Providers Which Continue to Charge for Extra Services

There are IT managed service providers out there that will charge you for everything above the base fare. You should instead look for companies that are interested in taking ownership of your company’s IT Management. These providers create customised packages that are tailored to your business needs.

4. Don’t Prefer Individual Contractors over Companies

As much as you might like to outsource your IT services to an individual contractor, it isn’t always the best idea. It’s a tempting offering to save money on labour costs by trusting one person, but this can actually cost more. Contractors usually don’t have the tools to optimise their services due to limited capacity. 

It’s a much better investment option to go for companies that have logistics, labour, and implementation figured out. They will be able to find solutions for specific problems because they have the experience and resources to do so. Contractors may not be able to provide the solutions you’re looking for if they’re not as well resourced.

5. Don’t Forget Every Business is Different

Your business is different from every other on the block. In some subtle or fundamental way, you do differ from those around you. Your products and services may be similar, but the operations certainly aren’t. Hence, whatever IT support provider, you end up hiring will need to understand your business.

Don’t go for the standard solution; go for a provider that suits your needs. Perhaps, you need more speed and analytical tools rather than a system overhaul. Perhaps, you need a new system upgrade rather than more cloud storage. Whatever the need, the service provider should accommodate you.

6. It’s Who They Know, And What They Know

 Every service provider has their niche, and there may come a time where your provider doesn’t have the answer. Choose an IT service provider who is well connected and can work with another to give your business what it needs. 

Avoid a ‘jack of all trades’ for this reason as it’s likely they won’t fully deliver on every service. Ensure your services provider meets industry standards and isn’t afraid of getting another expert involved. Their specialties aside, they shouldn’t be subpar in their other offerings.

7. Company Cultures Tend to Matter

This is perhaps the most overlooked factor when companies choose an IT service provider. It’s important that a company’s work culture doesn’t clash with the work culture of the IT service provider it hires.

When your values align, and business goals are understood by your IT provider, you will see results. Without this, a company’s culture could be disturbed or fundamentally altered, which will not benefit either company.

8. Skipping on the Due Diligence

Before you decide on which service provider will handle your managed IT solutions for you, don’t forget to do your due diligence. These are questions you’ve got to get answers for. These include:

  • Can the managed IT service providers support all company locations?
  • What is the business stability for the IT support provider?
  • What is their track record with existing customers?
  • Have they worked with other organisations/clients that are similar in size to your company?

Giving these questions their proper due will help you make an informed decision.

If you avoid these mistakes while searching for a service provider, you’re likely to invest in a quality company. Not only will this investment pay off, but it will also improve your optimisation, efficiency, and productivity many times over.

Author Bio: Steve Dawson is the director at ONGC Systems, a Managed IT solutions in Gold Coast & Brisbane. With over 17 years’ experience in IT, Steve has made it his mission to help Brisbane & Gold Coast businesses unlock the opportunities technology can offer through various IT solutions. As your go-to IT consultant, he provides a unique approach to solution building that will exceed your expectations and achieve real results.


Doctor checking heart beat for patient
Man renovating home with puppy next to hime

Leave a Reply