Robyn is rarely in the office, but she's found a way to maintain high levels of customer service and keep her online homewares business, "Lifestyle Home & Living", growing strongly using word-of-mouth. In fact, there are four ways she...

Chris Dimos from Mr Verandah has been building verandah's for over 15 years. Today he and his team take a moment to explain their take on using customer reviews on the web… "We were first reviewed by a customer...

OK, so you love your work and hopefully, you love your customers. But everyone needs a little reminder of all the important things that customers need to feel the love!  (Or maybe, your staff could benefit from a reminder…)...

We typically think of customer feedback with that old wives tale in mind – “a happy customer might tell 1 or 2 people but an unhappy customer will tell 5 or more”. But actual experience with over 370,000 online...